Shipping & Returns Policy

Shipping
All products are sent directly from our manufacturer or warehouse to you, which helps reduce costs and keeps prices fair. Orders are packed and shipped shortly after payment, and delivery times vary depending on your location.

• Processing time: 1–2 business days after payment

• Delivery time: 4–11 days, depending on destination and courier

• Regions served: Australia, the EU, and other locations shown at checkout

• Shipping costs: Free

Returns
We want you to feel confident shopping with us. Customers in the EU and Australia can return products within fourteen days of delivery for a refund, without needing to give a reason.

• Return period: 14 days from delivery

• Condition: Items must be unused and in their original packaging

• Process: Contact us at info@ovirra.com with your order number to receive instructions

• Return costs: Covered by the customer, unless the product is defective or incorrect

• Refunds: Issued within 7 days after the item is received and inspected

Faulty or Incorrect Items
If you receive a defective or wrong product, contact us at info@ovirra.com. We will cover the return shipping and either send you a replacement or issue a full refund.

Legal Rights
This policy does not affect your statutory rights under EU consumer law or the Australian Consumer Law, including your right to repairs, replacements, or refunds for faulty goods.